RETURNING AN ITEM
You can initiate a return within 7 days after delivery / collection for Eligible reasons:
Eligible reasons - wrong, damaged, defective, incomplete, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process). "Change of mind"- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Events and Tickets are not eligible for return.
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.
We hold certain rules for a refund which are as follows:
- Up till 7 days, the refund amount will be given back as per the purchase price.
- After 7 days, the refund amount will be conditional as follows: 1 - If the product depreciates in market value, the refund amount shall also decrease accordingly. 2 - If the market price appreciates, the repaid amount will remain same as purchase amount at the time of purchase.
All card refunds are immediately credited to your Topdeal account and you can spend this amount on Topdeal. Please note that you can request a refund back to your card at any time by contacting Topdeal via our channels. We will process your request within 48 working hours. Once this is done, It'll take at least 3-5 days more for the refund to reflect in your card statement